Service Integration Expert

Tietoa työpaikasta
Titteli:
Service Integration Expert
Hakuaika päättyy:
30.05.2022
Tyyppi:
Full-time
Tyyppi:
Permanent job
Yritys:
Caverion Group
Sijainti:
Vantaa, Finland

Role Description
We are looking for an experienced Service Integration Expert, to lead the management and further development of our master system for IT asset & configuration data, as well as its integrations to other systems. This system, the Configuration Management Database (CMDB) is at the heart of our data driven IT services. You will manage this system in close collaboration with our Service Owners and IT Partners.

Key accountabilities: 

•    Develop and maintain implementation of the Common Services Data Model (CSDM) in Caverion’s ServiceNow platform.
•    Engage with data owners in the organization to ensure data flows are working as designed and are being followed.
•    Suggest improvements to tools & processes and lead their implementation
•    Promote the CMDB in the organization and actively involve stakeholders in needed changes
•    Review and secure relevant data sources for CMDB and asset management
•    Operational asset and configuration management, with accuracy and consistency
•    Related documentation of tools and processes
•    Participate in Quality- and GDPR compliance audits when needed
•    Review vendor reporting & performance in data quality

Qualifications:

•    Education in relevant field, for example Computer Science
•    ITIL certification and good understanding of ITIL processes
•    Experience and deep knowledge of ServiceNow Configuration and ITSM tools
•    At least 3 years of experience in Service Asset and Configuration Management (SACM) or similar field
•    Team player as well as self-managed individual contributor
•    Knowledge of building technology related services and project business is an advantage
•    Ability to understand Business demands, priorities & dependencies in relation to management of IT asset data
•    Fluent verbal and written communication in English, in addition to one other language, either Scandinavian, Finnish or German
 
We offer you a versatile area of responsibility in a growing multi-cultural organization with a great opportunity for training and self-development.

Got interested in this position?


For more information about the position, please contact Henning Tønnesen, Manager End User Services, via email at henning.tonnesen@caverion.com or by phone +47 95803835.